Mobile Banking App FAQs

Do I need to be registered for online banking?
Yes, you must be registered for online banking with NDCU. If you haven't tried online banking with NDCU yet, visit the nearest branch to set up your personal access code and get started today. Click here for more details.

Do I have to pay anything?
No. The NDCU Mobile App is free for our members to download, and you will never be charged for using the mobile app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply*.


How do I download the mobile app on my Apple device?
1. Using your Apple device, search for "NDCU" in the App Store
2. Select the app icon, and verify that the author of the app is NDCU
3. Tap the icon marked "Free"
4. Tap again when it changes to "Install"
5. When prompted, enter your Apple credentials
6. App will download
7. Use it

If you are on your Apple device now, click HERE.

Is the mobile app available on all Apple devices?
It is designed specifically for your iPhone®, iPod Touch®, and iPad®.


How do I download the mobile app on my Android device?
1. Using your Android device, search for "NDCU" on Google Play™
2. Select the app icon, and verify that the author of the app is NDCU
3. Tap the icon marked "Install"
4. Tap the icon marked "Accept"
5. App will download
6. Use it

If you are already on your Android device, click HERE.

Is the mobile app available on all Android devices?
Automated filtering on the Google Play store may limit the devices to which the Android app may be downloaded too.


What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?
The default setting of the QuickView feature is "Off". You can turn QuickView “On or Off” under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?
Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?
No. Since the authenticity of the app is already verified, you won't have to go through the Increased Authentication step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?
Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your device password protected. As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us.

I'm using a different brand of smartphone. Can I still access mobile banking?
At this point in time NDCU only offers the Apple and Android app. However, we do offer Mobile Web Banking as an alternate to the app.

How do I remove the app from my iPhone®, iPod Touch®, and iPad®?
Removing the app is as easy as tapping and holding your finger down on the NDCU Mobile App icon, then tapping the "X" in the top right corner.

How do I remove the app from my Android device?
Removing the app on your phone or tablet using Google Play can be done by following these steps:
1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
2. Touch the app you’d like to uninstall.
3. Select Uninstall. 


*You may incur service charges for various online services depending on the type of account you have. In addition, your mobile carrier may charge you for using your mobile device to access the services provided by NDCU’s mobile app.

iPhone, iPod Touch, and iPad are trademarks of Apple Inc. registered in the United States and other countries. Apple Inc. is not a sponsor or participant of Mobile Banking for Nelson & District Credit Union.

Android is a trademark of Google Inc. TM Google Play is a trademark of Google Inc. Used under license. Google Inc. is not a sponsor or participant of Mobile Banking for Nelson & District Credit Union.