What is an Interac® e-Transfer?
An Interac® e-Transfer allows money to be sent to friends and family quickly, conveniently, and safely by email or smart phone using NDCU’s Online Banking. Anyone with an account at a Canadian financial institution can receive the money, and no exchange of account information is required.

Are Interac® e-Transfers secure?
An email or text message acts as the notification that a transfer has occurred and provides instructions on depositing the money. The money is actually transferred over a secured network, and a security question ensures the money goes to the right person. For security, always use a unique security question and answer for each individual recipient. Ensure the email of your recipient is correct and up-to-date. Also, never put the answer to your security question in the message field when sending your Interac® e-Transfer.

Do I need to be registered for online banking?
Yes, you must be registered for Online Banking. If you haven't tried Online Banking with NDCU yet, visit the nearest branch to  get started today.

What information do I need to make an Interac® e-Transfer?
Once logged in to Online Banking, you will need the recipient’s name, email address or mobile phone number, the transfer amount, and a unique security question and answer.

How do I cancel an Interac ® e-Transfer?
You can cancel an Interac® e-Transfer as long as it has not been deposited by a recipient. The transfer fee is non-refundable.
1. Log in to Online Banking and go to the Transfers section.
2. Click on the Send Interac® e-Transfer link.
3. Click on the Pending e-Transfer link to see the transfer that you have sent that have not yet been deposited.
4. Click Cancel to cancel the transfer.

How long will it take to receive money by email or mobile phone?
Once an Interac® e-Transfer has been sent, it may take 15-30 minutes or more for the recipient to receive the notification. For larger transactions Interac® does perform reviews which may take longer than 30 minutes. The length of time may also be affected by your email system and internet speed. Once the recipient accepts the transfer, the money is deposited directly into their account immediately.

How long does the recipient have to accept an Interac® e-Transfer?
The recipient has 30 days to accept an Interac® e-Transfer. Once the Interac® e-Transfer expires, the sender receives an email indicating the transfer has expired and a link to re-deposit the funds into their account. The sender has 30 days from the date of expiry to re-deposit the funds into their account. If the Sender does not re-deposit the funds into their account after the 30 days (60 days from originally sending) then the Sender will be charged a fee. See Products and Services Guide for current fee details. 

How many attempts will I have to answer the security question when receiving an Interac® e-Transfer?
You will have three attempts to answer the security question. After three incorrect attempts, Interac® will block the transfer. The sender will be notified and will be instructed to log into online banking and cancel the Interac® e-Transfer.

Why do text message notifications come from 100001?
This is the short code from which all Interac® e-Transfer text notifications are sent.

What is the cost of sending an Interac® e-Transfer?
There is a non-refundable fee of $1.00 to send an Interac® e-Transfer. This fee will apply even if the recipient declines the transfer or the transfer expires or the sender cancels. All NDCU members can receive Interac® e-Transfers for free. Depending on the recipient’s financial institution, they may be charged a fee for receiving your Interac® e-Transfer.

Are Interac® e-Transfers bundled in to any of NDCU's account packages?
Yes, Interac® e-Transfers are bundled in to the following banking options:

Personal (Choice)
- Inspire
- Aspire
- Ridge
- Peak
- Heritage

Business
- Business 25
- Business 100
- Community Plus

What is the cost of receiving an Interac® e-Transfer?
There is no cost to receive an Interac® e-Transfer.

Can a recipient decline to accept the money?
A recipient can decline to deposit the money that is sent to them. The sender will receive notification that the money has been declined and the sender can then follow instructions provided to deposit the money back into their account. The transfer fee is non-refundable.

Are any account types exempt from the fee?
The Interac® e-Transfer fee currently applies to ALL account types.

Are there limits to how much I can send or receive in an Interac® e-Transfer?
There are limits on the amount a person can send or receive via an Interac® e-Transfer.

There are no minimum limits on the dollar amount you wish to send.

Can I send an Interac® e-Transfer to someone outside of Canada?
No. Only Canadian dollars can be sent and deposited to a Canadian account. In addition, the recipient will need to have access to their Canadian financial institution’s Online Banking.

What happens if I send an Interac® e-Transfer to a land line?
If you also provided an email address, the recipient will be notified by email. Otherwise, you may be informed that the transfer notification could not be delivered and will be directed to either reclaim your transfer or correct the contact information of your recipient. The transfer fee is non-refundable.

Someone from another financial institution sent me an e-Transfer. What should I do if I haven’t received the notification within 30 minutes?
You should check with the person that sent you the e-Transfer to ensure they sent it to the correct email address and/or mobile phone number. For larger transactions Interac® does perform reviews which may take longer than 30 minutes. The length of time may also be affected by your email system and internet speed. If there are issues receiving the transfer, the sender will have to contact their financial institution for help.

Can I set-up a Mobile Alert to inform me if an Interac® e-Transfer recipient is added?
Yes, the Manage Alerts section within online banking allows you to manage alerts such as these...and more.

I received an error message when attempting to receive an e-Transfer through Nelson & District Credit Union Online Banking. What should I do?
If there is an error when attempting to receive an e-Transfer, please contact the person who sent you the e-Transfer. The sender should then follow up with their financial institution for help.

® INTERAC e-Transfer is a registered trade-mark of Interac Inc. Used under license.
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