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News & Updates

May 14, 2020 – MemberDirect PAC 365 Day Reset Deadline
Please be advised, your online banking PAC requires updating every 365 days for your online security. One year ago we made significant changes to PAC security and that date is coming up, effective May 14. If directed to change your PAC please follow the instructions. Contact NDCU if you experience any difficulties. Please be aware that as we enter the May long weekend we will not be able to respond until Tuesday, May 19. We apologise for the inconvenience.

May 1, 2020 – Reduced Hours of Operation for All NDCU Branches
The health and safety of our members, employees and communities are of utmost importance to us and are a key factor behind our decision-making as we proactively take precautions against the spread of COVID-19. As a result, we are limiting hours for walk-in traffic to 10:00 am to 2:00 pm*; but have employees responding to remote enquiries by phone, email or website between 9:00 am to 3:30 pm. See below and be aware that access can change at a moments notice and may not be immediately reflected as below.
     Nelson Branch
          - Monday to Friday (walk-in 10 to 2; remote enquiries 9 to 3:30)
     East Shore Branch*
          - Tuesday to Friday (closed to walk-in but with some branch support 10 to 2; remote enquiries 9 to 3:30)
          - Saturday (closed to walk-in but with some branch support 10 to 2; remote enquiries 9 to 1:30)
     Rossland Branch
          - Monday to Friday (walk-in 10 to 2; remote enquiries 9 to 3:30)
                    - Thursday, May 21 - By appointment only

May 1, 2020 -
ESU Merger Update
With the Coronavirus pandemic occupying much of our time and energy these days, we thought you may be wondering what has been happening with our Exploring Strength & Unity merger initiative. >> Click for more

April 9, 2020 –
CANADA EMERGENCY BUSINESS ACCOUNT (CEBA) - NDCU IS A PROGRAM PARTICIPANT
If you’re a Nelson & District Credit Union (NDCU) member in need of emergency business support due to the impact of COVID-19, we are here to help. Click for more.

April 8, 2020 –
Manage your Canada Revenue Agency direct deposit information with Nelson & District Credit Union
Applying for the Canada Emergency Response Benefit? Sign up for direct deposit now to ensure your benefit payments arrive sooner! We can help you sign up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA). We encourage you to use direct deposit to avoid any delays and receive your payments faster. Click HERE for enrollment details.

April 1, 2020 –
Government Resources for Members
In recognition of the pace of changes to provincial and federal programs we have provided direct links to their websites to assist members:
     Gov Can - Benefit Finder
     CEBA - Gov Can
     Canadian Revenue Agency

     Province of British Columbia

March 24, 2020 - COVID Related Scams
As COVID-19 continues to spread globally, watch out for associated scams. The purpose of this bulletin is to advise credit unions of the COVID-19 related frauds that have emerged and affected Canadians.

March 23, 2020 -
COVID-19 Member Communication
As the COVID-19 situation continues to evolve, we have made the decision to reduce the hours we are open to walk-in traffic. We are taking this step to ensure the health and safety of our employees and members. Temporary branch hours, 10:00 am to 2:00 pm will start in Nelson & Rossland on Tuesday, March 24.  Please Click HERE for more.

March 16, 2020 - COVID-19 Member Communication

On behalf of myself and the Board of Directors, we want to assure you that the health and safety of our members and employees is a top priority so that we can continue to serve you. Please Click HERE for more.

Online Banking Security

As a precautionary measure, any member that has not logged in to their online banking within a six month period will have their access disabled. Please contact us to reinstate your online banking access. Thank you.

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