SWITCH Is Complete

We are pleased to announce that we successfully completed SWITCH, our banking system upgrade to Acumen of Fiserv Solutions, Canada.

Thank you to all Nelson & District Credit Union members. Your patience and understanding throughout this process made SWITCH possible.

Members will notice some delays in processing as we grow accustomed to our new next generation banking system. Please be aware that there will be an increase in demand placed on all staff as we address inquiries from members. You will experience longer than normal wait times and we apologize for any inconvenience.

Members can expect to see a change to their May account statements, coming in June, as the design has been enhanced.

Nelson & District Credit Union’s next-generation banking system upgrade is here. Learn more by regularly visiting our Special Communications and Frequently Asked Questions below.

---

New Statement Design

I share a joint account with a family member. Before SWITCH our account statement showed both joint names in the mailed paper-statement address box. Now it shows only one name. Why?

Last Updated: Jun 16, 2011

We are now recognizing each person as a member in their own right, giving us the ability to provide personalized advice and custom solutions for each person.

If you would rather not receive a paper-statement please contact us or visit www.nelsoncu.com/estatements for more information on opting-out of receiving a mailed paper-statement and accessing our free and secure eStatement service.

Why did the member account statement design change?

Last Updated: May 26, 2011

We re-designed our member account statement to present a clearer picture of your banking relationship and to allow for better communication. Overall, the statement will be much nicer looking); cleaner and easier to read while being printed on both sides of the sheet to save paper.

If you prefer to not receive your paper-statements please visit www.nelsoncu.com/estatements to learn more about opting-out of mailed paper-statements and using our eStatement service.

Where can I find a statement reconciliation form?

Last Updated: May 26, 2011

With the change to double-sided pages we had to forgo the inclusion of the “Statement Reconciliation Form” some members may be used to using in the past.

Members can print a copy from the attached link, Statement Reconciliation Form, or inquire at your local branch.

Will I continue to get monthly statements?

Last Updated: May 26, 2011

Yes, paper-statements will continue to be mailed to members. Members can also opt-out of mailed paper-statements and access their current and archived eStatements online. Contact us or visit www.nelsoncu.com/estatements for info.

A couple things to be aware of regarding mailed paper-statements;
1) In May members will receive their last pre-SWITCH style statement.
2) The statement design will change for all post-SWITCH statements in June.
Info regarding new design is available at www.nelsoncu.com (NDCU News), at www.nelsoncu.com/switch (Special Communications) and in your May 2011 mailed paper-statement.

I have asked that I not receive mailed paper-statements. Will that continue?

Last Updated: May 26, 2011

Yes, thank you for eliminating your mailed paper-statement and using eStatements.

I have a few accounts. On some accounts I was not receiving mailed paper-statements while on others I was. Now I am not receiving the ones that use to be mailed. Why?

Last Updated: May 26, 2011

Our new banking system is portfolio based. This means all your account info will be found under one member number, this is called your primary portfolio number.

If a member has any account with statement suppression this will carry forward to all other accounts they have a relationship with.

My statement seems longer now, causing paper clutter and environmental impact. Can you stop sending me a statement?

Last Updated: May 26, 2011

Yes, please consider opting-out of mailed paper-statements and using our eStatement option by inquiring at your local branch or visiting www.nelsoncu.com/estatements.

My partner and I are joint members and we previously received one statement addressed to us both. Why are we now receiving two?

Last Updated: May 26, 2011

We are now recognizing each person as a member in their own right, giving us the ability to provide personalized advice and custom solutions for each person. This means each member will now receive their own personal statement.

If you would rather not receive a printed paper-statement please contact us or visit www.nelsoncu.com/estatements for more information on opting-out of receiving a mailed paper-statement and accessing our free and secure eStatement service.

I opted-out of receiving a printed statement awhile ago. Why am I receiving one now?

Last Updated: May 26, 2011

If you were previously the second person listed on the membership, or you had multiple memberships with us and did not opt out of a printed statement for each one, we did not want to assume this choice for you.

If you would like to opt-out of your printed statement, please opt-out of mailed paper-statements and inquire about eStatements at your local branch or visiting www.nelsoncu.com/estatements.

My account numbers have changed. How can I recognize which one is which?

Last Updated: May 26, 2011

Account numbers changed when we migrated to our new banking system. Your member number is now referred to as your primary portfolio number.

Why do I have to receive a statement from NDCU? I thought the new banking system was supposed to make us all “greener”. I am willing to sign away my right to have that information sent to me.

Last Updated: May 26, 2011

All credit unions are BOUND to disclose transaction information to each member. This gives individuals 30 days to notify the credit union if there are discrepancies in the transactional info. It also allows the credit union to meet its legislative obligation to disclose interest information around borrowings.

Members do have the choice of receiving a mailed paper-statement or accessing their eStatement via MemberDirect internet banking.

Contact us or visit www.nelsoncu.com/estatements for more info on opting-out of mailed paper-statements and accessing your electronic statement online.

Can’t you send my monthly statement information to me electronically?

Last Updated: May 26, 2011

No, but members can access their statements electronically from their home computer or mobile device. Visit www.nelsoncu.com/estatements for more info on how to view your eStatement on MemberDirect internet or mobile banking.

My partner and I have always had joint accounts and one statement. Now we are getting two statements. Can you stop this practice and just send us one statement with all of the information on it?

Last Updated: May 26, 2011

All credit unions are BOUND to provide each member with the financial information that they “own”. In other words, if partners have all joint accounts, you will EACH receive a statement.

However, one owner, or both owners, of that joint account can suppress their mailed paper-statements and gain access to an eStatement via MemberDirect internet banking. Contact us or visit www.nelsoncu.com/estatements for more info.
In the case of spousal RRSPs, the person who owns the RRSPs will receive that account information on their statement.

I’m a single account owner. Why can’t I have all of my account information summarized like it currently is viewed on MemberDirect internet banking?

Last Updated: May 26, 2011

We are working toward the option of being able to provide you with consolidated account information on one member statement.

I want to save paper and I check all of my transactions online.

Last Updated: May 26, 2011

Please visit www.nelsoncu.com/estatements for more info or opt-out of your mailed paper-statement on MemberDirect internet banking.

Can I change the order my accounts appear on my statement?

Last Updated: May 26, 2011

The order of accounts is set in the system as follows and cannot be changed:

1) Summary Totals
2) Chequing
3) Savings
4) Shares
5) Registered Terms
6) Non-Registered Terms
7) USD Chequing
8) Mortgages
9) Loans

Top

General FAQs

When did the SWITCH take place?

Last Updated: May 4, 2011

The SWITCH to the new banking system took place Friday April 29, starting at 5 p.m., to Wednesday May 4, opening at 10 a.m.

Why did you upgrade to a new banking system?

Last Updated: May 4, 2011

This upgrade to a next generation banking system will allow us to increase efficiencies and it will be much easier to use for our staff. After the initial learning period staff will be able to provide members with more information and better service.

Please be patient with staff post-SWITCH as we learn this new system.

IMPORTANT

Last Updated: Jan 5, 2011

One of the most important things you can do is keep up-to-date on SWITCH plans
by visiting www.nelsoncu.com/switch frequently and reading the information we
make available to you by mail or in-branch.

What are the benefits of making the SWITCH?

Last Updated: Nov 1, 2010

One of the principal benefits is that the new banking system will be faster and easier
for staff to learn and use, giving staff more time to assist and advise members rather than work with computers.

It also lets us serve members better by making it easier to develop new products and services.

There will be a learning curve as we serve members on this new system. Please be patient.

What does a banking system do?

Last Updated: Nov 1, 2010

Its primary function is to accurately maintain all member account and balance information.

What is a banking system upgrade?

Last Updated: Nov 1, 2010

A banking system upgrade means that we are changing the technology that we use to serve members.

Top

Post-Switch FAQs

Why does my account history now only go back to May 1, 2011 on MemberDirect banking?

Last Updated: May 6, 2011

With the SWITCH to our new banking system, the past history did not follow on MemberDirect (MD).

Members using MD telephone banking may visit their local branch for a history or login to MD internet banking, with the same login details as MD telephone banking (Member # and PAC), by clicking on the “E-Statements” tab to view electronic member statements back to “2009”.

Members using MD internet banking who were accustomed to seeing account history via “Account Summary” or “Account Activity” can click on the “E-Statements” tab to view electronic member statements back to “2009”.

More info on eStatements and opting-out of your mailed paper statements can be found at http://www.nelsoncu.com/estatements.php

Top

SWITCH - Overview

What can expect post-SWITCH?

Last Updated: May 4, 2011

Our Credit Union will be using an innovative next generation tool that will benefit staff and members.

We do ask for patience from members, in the first few weeks post-SWITCH, as all of our staff get comfortable on our new banking system.

Was my money and personal information safe during the SWITCH?

Last Updated: May 4, 2011

Yes. We take the security of your deposits and personal information very seriously. We are members too! We also performed extensive data migration testing, in-house and with our auditor, before and during the SWITCH weekend to ensure all information was imported safely and accurately. As always, your deposits are fully guaranteed by the Credit Union Deposit Insurance Corporation of British Columbia.

Top

SWITCH – General Banking

I have a few accounts. On some accounts I was not receiving mailed paper statements while on others I was. Now I am not receiving the ones that use to be mailed. Why?

Last Updated: May 5, 2011

Our new banking system is portfolio based. This means all your account info will be found under one member number that is call your primary portfolio number.

If a member has any account with statement suppression this will carry forward to all other accounts they have a relationship with.

I have asked that I not receive mailed paper statements. Will that continue?

Last Updated: May 5, 2011

Yes and thank you for eliminating your mailed paper statement and using our eStatement service.

When will my new primary portfolio number (member number) come into effect?

Last Updated: May 5, 2011

Your primary portfolio number will come into effect Wednesday May 4, 2011.

Will I still be able to come to a teller to make a paper cheque deposit (CAD or USD funds)?

Last Updated: May 4, 2011

Yes, our full service tellers will be happy to assist you with all your deposit and withdrawal transactions.

Will I still be able to come to a teller to have my bills paid (utility, credit card, etc) direct from my account?

Last Updated: May 4, 2011

Yes, the teller bill payment option will be available.

Bills can also be paid for free on MemberDirect Internet, Telephone and Mobile banking services. Please inquire.

PLEASE NOTE: We expected all bill payment info to transfer over. In the event this did not occur we had asked that all members retain their bill payment info (vendors, account numbers) in advance of SWITCH weekend.

Will I continue to get monthly statements?

Last Updated: May 4, 2011

Yes, paper statements will continue to be mailed to members. Members can opt-out of mailed paper statements and access current and archived eStatements. More info at www.nelsoncu.com/estatements.
A couple things to be aware of regarding mailed paper statements;
1) In May (April 2011 statements), members will receive their last pre-SWITCH style statement.
2) The statement design will change for all post-SWITCH statements in June (May 2011 statements). Info regarding new design was sent to members in mid-January and is available at www.nelsoncu.com (NDCU News) & nelsoncu.com/switch (Special Communications).

If I had a payment due elsewhere on the SWITCH weekend will it be processed on time?

Last Updated: May 4, 2011

No, expect up to a 4 day delay.

Were there any changes in the timing of debits or deposits to my accounts during the SWITCH weekend?

Last Updated: May 4, 2011

Yes, there were changes, expect up to a 3 day delay.

Why did the member account statement design change?

Last Updated: May 4, 2011

We re-designed our member account statement to present a clearer picture of your banking relationship and to allow for better communication. Overall, the statement will be much nicer looking (New Design), cleaner and easier to read while being printed on both sides of the sheet to save paper. Complete details were sent mid-January with member primary portfolio number.

If you prefer to not receive paper statements please visit www.nelsoncu.com/estatements to learn more about eStatements.

How will I know my primary portfolio number?

Last Updated: May 4, 2011

You will have received your new primary portfolio number in the mail. If you don’t know your new primary portfolio number, you can also request it from us on your first visit back post-SWITCH. Or you can call our toll-free at 1.877.352.7207 or email switch@nelsoncu.com.

Did my Member number(s) change?

Last Updated: May 4, 2011

Yes. After SWITCH your Personal member number will be referred to as your primary portfolio number with a slight alteration to the sequence of numbers.

IMPORTANT

Last Updated: Jan 5, 2011

One of the most important things you can do is keep up-to-date on SWITCH plans
by visiting www.nelsoncu.com/switch frequently and reading the information we
make available to you by mail or in-branch.

Will there be disruption to text based Mobile Banking?

Last Updated: Nov 1, 2010

Yes, after the SWITCH Personal member numbers will change to Portfolio numbers.
Because of the change, as outlined above (Will my Member Number(s) Change?
How will I know my Portfolio number?), it will appear as though your phone
number is no longer set up for Mobile Banking; however, it is still in a database.
Because your mobile device needs to be linked to your new Portfolio number, you
will need to re-sign up for Mobile Banking.

The first step is to text the word STOP to 66639 (MONEY). This will cancel your
Mobile Banking under your old Member number and allow you to sign up again for
this service under your new Portfolio number.

Was there any disruption with Electronic Fund Transfers (EFTs)?

Last Updated: Nov 1, 2010

Yes. Expect a 2-4 day gap following the SWITCH weekend.

Will I need a new MasterCard?

Last Updated: Nov 1, 2010

No, your MasterCard credit card will not be affected.

Will I need to re-set pre-authorized payments or payroll direct deposits?

Last Updated: Nov 1, 2010

We are working very hard to ensure that these processes will transfer to the new
banking system, and you should not need to reset pre-authorized payments or
payroll direct deposit.

Will I need to order new cheques?

Last Updated: Nov 1, 2010

No, your existing cheques will be fine.

Will I need a new Member Card?

Last Updated: Nov 1, 2010

No, you will not require a new Member Card and your 4-digit PIN will not be affected.

How will I know if I am the Primary account holder?

Last Updated: Nov 1, 2010

To determine if you are the Primary member is to look at a statement for the
member name that appears first.

Top

SWITCH – MemberDirect Internet Banking

Why does my account history now only go back to May 1, 2011 on MemberDirect banking?

Last Updated: May 6, 2011

With the SWITCH to our new banking system, the past history did not follow on MemberDirect (MD).

Members using MD telephone banking may visit their local branch for a history or login to MD internet banking, with the same login details as MD telephone banking (Member # and PAC), by clicking on the “E-Statements” tab to view electronic member statements back to “2009”.

Members using MD internet banking who were accustomed to seeing account history via “Account Summary” or “Account Activity” can click on the “E-Statements” tab to view electronic member statements back to “2009”.

More info on eStatements and opting-out of your mailed paper statements can be found at http://www.nelsoncu.com/estatements.php

Can I sign up for eStatements?

Last Updated: May 5, 2011

Yes, please visit http://www.nelsoncu.com/estatements for more information.

Can I access a history of my account information?

Last Updated: May 5, 2011

Yes, all members who access their eStatements via Member Direct Internet Banking will have access to a 2 year history of their member bank statements.

How do I change the temporary PAC to my own secure PAC when I login to or call MemberDirect banking for the first time post-SWITCH?

Last Updated: May 5, 2011

The MemberDirect banking system will guide you through the process of creating a new Personal Access Code (PAC). A secure and unique PAC is very important. Call us at 1.877.352.7207 or email us at pac@nelsoncu.com if you have any problems.

When will my temporary PAC (personal access code) come into effect?

Last Updated: May 5, 2011

Your temporary PAC will come into effect by Wednesday May 4, 2011.

I did not receive or misplaced my MemberDirect temporary login information in advance of SWITCH. How can I obtain these details?

Last Updated: May 5, 2011

All Members were sent their temporary login details (primary portfolio and temporary PAC) by February 2011. This information has not changed and we expect it was retained by Members for our new SWITCH date.

In the event that members do not have their temporary login details please contact our SWITCH helpline at 1.877.352.7207 or email switch@nelsoncu.com.

NOTE: once successfully logged-in, you will be prompted to change your PAC to a secure code of your choice.

Will the bill payments set-up using MemberDirect Internet Banking before the SWITCH still be paid as scheduled?

Last Updated: May 5, 2011

We are making every effort to ensure that your scheduled bill payments will transfer over to the new system after the SWITCH.

NOTE: those bills scheduled for payment on the actual SWITCH dates (5 p.m. Friday, April 29 to 10 a.m. Wednesday, May 4, 2011) will not go through. We suggested you pay them manually prior to April 28, 2011.

Will I still be able to pay bills using MemberDirect Internet Banking after the SWITCH?

Last Updated: May 5, 2011

Yes, you can still pay bills online.

How will I know my Portfolio number?

Last Updated: May 5, 2011

You will have received your new portfolio number in the mail in February 2011. If you don’t know your new member Portfolio number, you can also request it from us on your first visit back after SWITCH, call 1.877.352.7207 or .

Your Branch Number and oldest Personal member number will be combined to create your member Portfolio number. All personal account information will be consolidated under ONE member Portfolio number.

Will my login information and Personal Access Code (PAC) change?

Last Updated: May 5, 2011

Yes. The login process will require your new Primary Portfolio number and PAC. However, the first time you login, you will need to use a temporary Personal Access Code (PAC), this was mailed to you by February 2011.

This will be set to be used by Wednesday May 4, 2011

NOTE: once successfully logged-in, you will be prompted to change your PAC to
one of your choice. If you are also a MemberDirect Telephone Banking user this
step is the same.

If you have trouble logging-in please contact us (pac@nelsoncu.com or
1.877.352.7207) and we will be happy to assist you as an assigned default PAC will
need to be issued.

Are there changes to MemberDirect Internet Banking?

Last Updated: May 5, 2011

For the most part, MemberDirect Internet Banking will be unaffected by the
SWITCH. Here are some of the things you should be aware of;

• The login process will vary slightly as members will now enter Portfolio Number and PAC.
• The member will need to use a temporary Personal Access Code (PAC) the first time you login. This information was mailed to all members using MemberDirect services by February 2011. More temporary login details at http://www.nelsoncu.com/md_landing.php

The first time you login post-SWITCH you will also need to once again accept the Terms & Conditions associated with the use of MemberDirect Internet Banking by scrolling to the bottom of the page and clicking "Accept".

Will the way I login to MemberDirect Internet Banking change?

Last Updated: May 5, 2011

Yes. You have been issued temporary login details for first-time login post-SWITCH. This information will have been mailed to all MemberDirect users by February 2011.

The steps you take to log into MemberDirect Internet Banking will change; you
will enter your new Portfolio number (Noted as member number on MemberDirect) and a temporary Personal Access Code (PAC). You no longer need to enter you branch as the first digits in front of your portfolio number represent your branch association.

Note: you will have been issued a new temporary PAC for first-time use after the SWITCH. Visit http://www.nelsoncu.com/md_landing.php for more post-SWITCH login details. If you have any questions about your temporary login details email switch@nelsoncu.com.

Has SWITCH changed the way I access MemberDirect Internet Banking via the internet?

Last Updated: May 5, 2011

No, the MemberDirect Internet Banking website access has not changed. Members will still use the same URL (MemberDirect web address) to connect to MemberDirect Internet Banking.

Authorized vs Unauthorized MemberDirect Access

Last Updated: Jan 24, 2011

IMPORTANT NOTE FOR MEMBERDIRECT USERS: Please consider who has access to your banking information. NDCU recommends that your login details are not shared with others. All your banking information will now be visible on one MemberDirect Account Summary Page.

IMPORTANT

Last Updated: Jan 5, 2011

While our goal is to ensure your bill payment vendors are still available on the new banking system, there is a chance that you may need to recreate your list of bill payment vendors. It would be a good idea to take a moment before SWITCH weekend to jot down your bill payees and the account numbers.

Will my memorized accounts still be in place after the SWITCH?

Last Updated: Nov 1, 2010

No, you will need to re-establish your memorized accounts.

Will there be any differences as to how my account information will be presented?

Last Updated: Nov 1, 2010

Yes. All memberships you are associated with as a primary member, a joint member, or in-partnership with, will now appear within the scope of your online banking.

IMPORTANT NOTE FOR MEMBERDIRECT USERS: Please consider who has access to your banking information. NDCU recommends that your login details are not shared with others. All your banking information will now be visible on one MemberDirect Account Summary Page.

How do I set up a new Personal Access Code (PAC) for MemberDirect Internet Banking?

Last Updated: Nov 1, 2010

The MemberDirect Internet Banking system will guide you through the process of
creating a new Personal Access Code (PAC). A secure and unique PAC is very
important.

Top

SWITCH – MemberDirect Telephone Banking

Why does my account history now only go back to May 1, 2011 on MemberDirect banking?

Last Updated: May 6, 2011

With the SWITCH to our new banking system, the past history did not follow on MemberDirect (MD).

Members using MD telephone banking may visit their local branch for a history or login to MD internet banking, with the same login details as MD telephone banking (Member # and PAC), by clicking on the “E-Statements” tab to view electronic member statements back to “2009”.

Members using MD internet banking who were accustomed to seeing account history via “Account Summary” or “Account Activity” can click on the “E-Statements” tab to view electronic member statements back to “2009”.

More info on eStatements and opting-out of your mailed paper statements can be found at http://www.nelsoncu.com/estatements.php

How do I change the temporary PAC to my own secure PAC when I login to or call MemberDirect banking for the first time post-SWITCH?

Last Updated: May 5, 2011

The MemberDirect banking system will guide you through the process of creating a new Personal Access Code (PAC). A secure and unique PAC is very important. Call us at 1.877.352.7207 or email us at switch@nelsoncu.com if you have any problems.

When will my temporary PAC (personal access code) come into effect?

Last Updated: May 5, 2011

Your temporary PAC will come into effect by Wednesday May 4, 2011.

Why does the MemberDirect telephone banking service message prompt me to enter my MemberCard number and telephone access code?

Last Updated: May 5, 2011

Due to the number of Canadian credit unions that use this service, these are the term chosen to address the requirement of members entering their secure reference numbers.

In the instance of Nelson & District Credit Union, the first entry (MemberCard number) represents your portfolio number (member number) and second entry (telephone access code) represents your PAC (Personal Access Code).

I did not receive, or misplaced, my MemberDirect temporary login information in advance of SWITCH. How can I obtain these details?

Last Updated: May 5, 2011

All Members were sent their temporary login details (primary portfolio and temporary PAC) by February, 2011. This information has not changed and we expect it was retained by Members for our new SWITCH date.

In the event that members do not have their temporary login details please contact our SWITCH helpline at 1.877.352.7207 or email switch@nelsoncu.com.

NOTE: once successfully logged-in, you will be prompted to change your PAC to a secure code of your choice.

Will my list of bill payment vendors still be available on MemberDirect Telephone Banking?

Last Updated: May 5, 2011

While our goal is to ensure your bill payment vendors are still available on the new system, there is a chance that you may need to recreate your list of bill payment vendors. We recommended before SWITCH weekend to jot down your bill payees and the account numbers.

Will the bill payments set-up using MemberDirect Telephone Banking before the SWITCH still be paid as scheduled?

Last Updated: May 5, 2011

We are making every effort to ensure that your scheduled bill payments will transfer over to the new system after the SWITCH.

NOTE: those bills scheduled for payment on the actual SWITCH dates (5 p.m. Friday, April 29 to 10 a.m. Wednesday, May 4, 2011) will not go through. We suggested you pay them manually prior to April 28, 2011.

How will I know my Portfolio number?

Last Updated: May 5, 2011

You will have received your new portfolio number in the mail in February 2011. If you don’t know your new member Portfolio number, you can also request it from us on your first visit back after SWITCH.

Your Branch Number and oldest Personal member number will be combined to create your member Portfolio number. All personal account information will be consolidated under ONE member Portfolio number.

Will my log-in information and Personal Access Code (PAC) change?

Last Updated: May 5, 2011

Yes. The login process will require your new Primary Portfolio number and PAC. However, the first time you login, you will need to use a temporary Personal Access Code (PAC), this will have been mailed to you by February 2011.

This will be set to be used by Wednesday May 4, 2011

NOTE: once successfully logged-in, you will be prompted to change your PAC to
one of your choice. If you are also a MemberDirect Telephone Banking user this
step is the same.

If you have trouble logging-in please contact us (switch@nelsoncu.com or
1.877.352.7207) and we will be happy to assist you as an assigned default PAC will
need to be issued.

Will the way I log-in to MemberDirect Telephone Banking change?

Last Updated: May 5, 2011

Yes, the steps you take to log-in to MemberDirect Telephone Banking will change slightly; you will enter your new Portfolio number (please note, on telephone banking your portfolio member number is referred to as Member Card Number) and a Personal Access Code (PAC).

Note: you will have been issued a new temporary PAC by February 2011 for first-time use after SWITCH. The telephone greeting asks for MemberCard number, please use your new portfolio member number here.

Are there any changes to Telephone Banking?

Last Updated: May 5, 2011

Yes. By the end of November 2010, this will be a completely new telephone banking
system and it is organized in a slightly different manner with a new voice. The new system will guide you through your choices, and we are confident that you will
quickly become familiar with the new menu structure.

Will I need to call a new phone number to use MemberDirect Telephone Banking?

Last Updated: May 5, 2011

Yes & No, the Telephone Banking phone number remains the same toll-free 1.866.352.6111; however, the local number will no longer be available as of January 2011.

MemberDirect Access

Last Updated: Jan 6, 2011

IMPORTANT NOTE FOR MEMBERDIRECT USERS: Please consider who has access to your banking information. NDCU recommends that your login details are not shared with others. All your banking information will now be visible on one MemberDirect Account Summary Page.

Will the system still be available 24 hours a day and 7 days a week?

Last Updated: Nov 1, 2010

Yes, the system will be available 24-7.

Will I still be able to request a faxed copy of my statement using MemberDirect Telephone Banking?

Last Updated: Nov 1, 2010

No, you will not be able to request a faxed copy of your statement.

Will I be able to listen to a record of my past transactions using MemberDirect Telephone Banking?

Last Updated: Nov 1, 2010

We are working very hard to ensure you will; however, there is a small chance that the record of your transactions prior to the conversion will not be available by telephone after conversion. You will still be able to obtain a record through your branch, online or by calling us.

Will I still be able to pay bills using MemberDirect Telephone Banking?

Last Updated: Nov 1, 2010

Yes, bill payments will remain an important feature of the new system.

How do I set up a new Personal Access Code (PAC) for MemberDirect Telephone Banking?

Last Updated: Nov 1, 2010

The MemberDirect Telephone Banking system will guide you through the process of creating a new Personal Access Code (PAC). A secure and unique PAC is very important.

Top

---

Many NDCU attachments are available for download in Adobe PDF (portable document format).

You will need the Adobe Acrobat Reader to view these files. If you don't already have the reader, you can download it for free from Adobe's website.

 

HOME | INTERNET BANKING | PRODUCTS & SERVICES | GENERAL INSURANCE | WEALTH MANAGEMENT | OUR COMMUNITY | ABOUT US

© 2012 Nelson & District Credit Union -Terms Of Use | Contact Us        

Website by Funktion | Panoramic Photography by Horizon2Horizon Photography