Nelson & District Credit Union >> eStatements

eliminate your paper statements by switching to our free and secure eStatement service.

If you are currently a MemberDirect Internet Banking user, you already have access to a secure and environmentally friendly version of your statement. Just click on the 'E-Statements' menu button, on the left of the webpage. By choosing to go paper-less, you can help minimize the energy and waste associated with mailing your paper statement each month.

Please Note: Members will continue to receive their mailed paper statements unless they Opt-Out of receiving paper statements by visiting MemberDirect Internet Banking and pressing the 'Opt-In or Out of Mailed Paper-Statement' button as shown in the screenshot below

Member Direct

For those members not currently signed up for MemberDirect Internet Banking and interested in eStatements, please stop by your community branch to get signed up or call 1.877.352.7207 or email us at enrichingyourlife@nelsoncu.com for more info.

Frequently Asked Questions

What are eStatements?
eStatements are electronic copies of your mailed paper account statements.

Benefits to you

quick - faster than receiving a mailed statement
safe - eliminates the risk of mail being lost or stolen
convenient - easy record-keeping - a 7-year electronic archive of your full financial picture beginning December 2009
flexible - can also be stored on your computer for off-line access to your full financial picture
logical - no paper handling or filing required

Benefits to your environment

eliminate paper consumption
eliminate energy used to shred and recycle statements and inserts
eliminate the carbon footprint created through motorized mail delivery

How do I stop receiving my printed statement?
See the screen shot above. Follow the prompts or visit your local branch.

Is it safe to view my eStatements online?
NDCU's MemberDirect Internet Banking website is secured to industry standards. There will no longer be the opportunity for thieves to steal your paper-statement from your mailbox therefore reducing the risk of identity theft and mail-related fraud.

Should I be concerned about my statement privacy?
Our eStatement service provides you with options. Suppress your paper statement and remove the risk of mail-theft, a common form of identity theft. If you prefer to receive a paper statement, these are automatically printed, stuffed and passed directly to Canada Post for shipping. This new process requires fewer steps, less handling and thereby increasing your privacy.

Our eStatement provider takes privacy seriously and provides services to not just Nelson & District Credit Union, but Credit Unions in the Kootenays, BC and across Canada.

Is access easy?
Your eStatement is available through NDCU’s MemberDirect Internet Banking site in reliable Adobe PDF format by logging in to MemberDirect Internet Banking and click on the ‘E-Statement’ button on your Account Summary page. For added convenience you can choose to save your eStatement to your home computer or print it if you need to.

Can I access older statements?
Starting with your December 2009 eStatement, NDCU will begin archiving your eStatements so you'll have online access to your archived eStatements for up to 7-years.

Is it easy going Green?
We currently mail close to 200,000 sheets of paper, related to statements, each year. Moving to eStatements reduces the amount of energy and paper used to get those mailed paper statements to you. Together we can reduce our impact on the environment.

What does it cost me?
eStatements will be offered as a free service for members with access to MemberDirect Internet Banking.

How do I sign-up for MemberDirect Internet Banking?
For those members not currently signed up for MemberDirect Internet Banking and interested in eStatements please email enrichingyourlife@nelsoncu.com or use the ‘Contact Us’ form on Member Direct Internet Banking login page. Click the MemberDirect button found on our homepage.

Please note that your paper statements will only be discontinued if you complete the "Opt-Out of Mailed Paper Statements" process on MemberDirect Internet Banking.
For members who would like access to eStatements via MemberDirect Internet Banking, but do not have access to a home computer, please note that member access in-branch computer kiosks are provided in each community branch of NDCU. During your next in-branch visit, simply request an online demonstration at one of our in-branch kiosks.
MemberDirect Internet Banking provides online access to accounts 24-hours a day, seven days a week. It is accessible from most locations and can be accessed around the world.
Members requesting a print-out of their eStatement from a Teller will incur a service charge as outlined in the NDCU Products & Service Guide.

*Members accessing this service must be aware that under your original agreement with the Credit Union, eStatements will be considered correct if no exceptions are reported in writing within 30 days from delivery or mailing to you.

Many NDCU attachments are available for download in Adobe PDF (portable document format).

You will need the Adobe Acrobat Reader to view these files. If you don't already have the reader, you can download it for free from Adobe's website.