Nelson & District Credit Union >> eStatements

eliminate your paper statements by switching to our free and secure electronic alternative and be entered to win a free personal home energy assessment from City Green Solutions, www.citygreen.ca. All members currently enrolled to have their mailed paper statements suppressed and those that opt-out of mailed paper statements will be entered to win.

Contest closes May 31, 2010 - Click Here for Contest Details (PDF - 112KB)

Nelson & District Credit Union is launching eStatements in May 2010 and we would like to take this opportunity to familiarize members with this exciting new option.

If you are already a MemberDirect Internet Banking user, starting May 2010, you will have access to a secure and environmentally friendly version of your statement. By choosing to go paper-less, you can help minimize the energy and waste associated with mailing your paper statement each month.

All members will have access to eStatements but in order to view them, they must be a registered user of MemberDirect Internet Banking.

Members will continue to receive mailed paper statements unless they complete a request to have them stopped. Start the process now to Opt-Out of receiving paper statements today by:

visiting MemberDirect Internet Banking and completing the online form, or

Member Direct

complete the No Statement Request form below and email it to estatements@nelsoncu.com or drop it off at your community branch.

No Statement Request

For those members not currently signed up for MemberDirect Internet Banking and interested in eStatements, please stop by your community branch to get signed up or call 1.877.352.7207 or email us at estatements@nelsoncu.com for more info.

Frequently Asked Questions

What are eStatements?
eStatements are electronic copies of your mailed paper account statements.

When can I see my first eStatement?
When eStatements are released in the first week of May 2010 you will login to MemberDirect Internet Banking and click on the eStatement tab on your Account Summary page.

Why are you planning to offer eStatements?
NDCU has received many member enquiries about eStatements and we think you will find them faster, safer, convenient and more environmentally friendly than your existing mailed paper statements.

Benefits to you

quick - faster than receiving a mailed statement
safe - eliminates the risk of mail being lost or stolen
convenient - easy record-keeping - a 7-year electronic archive of your full financial picture beginning May 2010
flexible - can also be stored on your computer for off-line access to your full financial picture
logical - no paper handling or filing required

Benefits to your environment

eliminate paper consumption
eliminate energy used to shred and recycle statements and inserts
eliminate the carbon footprint created through motorized mail delivery

Will it be safe to view my eStatements online?
NDCU's MemberDirect Internet Banking website is secured to industry standards. There will no longer be the opportunity for thieves to steal your paper-statement from your mailbox therefore reducing the risk of identity theft and mail-related fraud.

Is access easy?
Your eStatement will be available through NDCU’s MemberDirect Internet Banking site in reliable Adobe PDF format by logging in to MemberDirect Internet Banking and click on the eStatement tab on your Account Summary page. For added convenience you can choose to save your eStatement to your home computer or print it if you need to.

Can I access older statements?
Starting May 2010, NDCU will begin archiving your eStatements so you'll have online access to your archived eStatements for up to 7-years.

Is it easy going Green?
Opt-Out of receiving paper statements today. We currently mail close to 200,000 sheets of paper, related to statements, each year. Moving to eStatements reduces the amount of energy and paper used to get those mailed paper statements to you. Together we can reduce our impact on the environment.

What does it cost me?
eStatements will be offered as a free service for members with access to MemberDirect Internet Banking.

How do I sign-up for MemberDirect Internet Banking?
For those members not currently signed up for MemberDirect Internet Banking and interested in eStatements please stop by your community branch, in-person, to get started.

Please note that once you have signed up for eStatements your paper statements will only be discontinued if you complete a "No Statement Request" form at your community branch or complete the "Opt-Out of Mailed Paper Statements" tab on MemberDirect. Your eStatements will be available by the seventh calendar day of each month.
For members who would like access to eStatements via MemberDirect Internet Banking, but do not have access to a home computer, please note that member access in-branch computer kiosks are provided in each community branch of NDCU. During your next in-branch visit, simply request an online demonstration at one of our in-branch kiosks.
MemberDirect Internet Banking provides online access to accounts 24-hours a day, seven days a week. It is accessible from most locations and can be accessed around the world.
Members requesting a print-out of their eStatement from a Teller will incur a service charge as outlined in the NDCU Products & Service Guide.
Members accessing this service must be aware that under your original agreement with the Credit Union, eStatements will be considered correct if no exceptions are reported in writing within 30 days from delivery or mailing to you.

Many NDCU attachments are available for download in Adobe PDF (portable document format).

You will need the Adobe Acrobat Reader to view these files. If you don't already have the reader, you can download it for free from Adobe's website.